We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
We ship orders oversea by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email that you filled out when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfilment centre.
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fees for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.
We hope this never needs to happen but if it does, we've got you covered.
If you order hasn't arrived 40 days from placing your order with us, provided you correctly input your address and there wasn't any measures you could have taken to aid your product from getting to you (ie. complying with any customs and local courier charges) then we will offer you a refund on your order.
Simply reply to your original order confirmation email we sent you and we can handle it from there.
Please note: If you have already placed your order and it's within 40 days we cannot refund you. Once your order has been shipped and processed it's already on its way and out of our control. Please do not file a dispute with your bank or PayPal, you will lose the dispute as the terms are clearly laid out and you may pay an additional charge for losing said dispute.
All our products are made to order, which means they are produced especially for you. For this reason, we cannot issue refunds or process cancellations, so please read the item's description carefully before you place your order. Once you have placed your order we cannot cancel and refund it.
Refunds or exchanges will be issued if your order never arrived or if an error was done on our side, as long as you let us know within 3 days after delivery. Refunds will be sent to the original source of payment. In case an exchange or return is approved by us, we will let you know via email. Returns received without our approval will not be processed for refund or exchange.
Please make sure to give us the correct information when you place the order to avoid any mistakes in the item(s). Also, keep in mind that colors may look a bit different in person due to monitor variations.
We strongly recommend you check your package as soon as you receive it. If your order is incomplete or wrong, let us know within a week of delivery and we will contact you to resolve the issue.
If for any reason your package is returned to us, we might need to collect additional postage fees to re-ship your order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please note it may take some time before your refund is officially posted. You can contact your bank and credit card company to check for pending transactions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Exchanges will only be made for the exact same product (including color, size, etc). Please do not send back any packages without obtaining our written authorization first. Unauthorized returns will not be refunded.
Please note that by placing an order with us, you agree to all the terms and policies indicated on this website.
We know it might seem simple but just to be clear:
1. Browse and find the perfect item you love 2. Click either Add To Cart or Buy Now 3. Proceed through the checkout process and choose your preferred payment method (PayPal, Credit/Debit Card, Google Pay) 4. Enter your payment details
That's it! nice and easy and your new cat rescue order is on it's way to you ;)